BoxWave is an industry endorsed, multi award-winning accessories provider for handheld devices like the iPhone, Treo 750, and 8525. From CNBC to Engadget, Handheld Computing Magazine to PC Today, our accessories have been recognized and featured by industry leaders on numerous occasions.

Established in 2002, BoxWave has become the ultimate source for the most innovative accessories for handheld devices of all categories, including cell phones, PDA's, smartphones, media players, gaming devices, GPS devices, UMPC's, Tablet PC's and more.  BoxWave offers one of the most comprehensive list of devices supported, and this list continues to expand as we update our products daily with the newest and most popular gadgets.

In addition to supporting a wide range of devices, BoxWave also offers products of the highest quality in the market.  Any purchases from BoxWave (made from BoxWave) are backed by unparalleled customer service, and a robust return policy and warranty.

Orders are processed Monday through Friday. Orders placed on the weekends or holidays will be processed on the following business day.

You can submit your order change request via the Email Form. We strive to respond and process these requests quickly. However, please note that we cannot change any orders that are already processed. Your order is essentially finalized as it is placed, we cannot compensate for any order change requests submitted but not granted.

After your credit card information has been verified, you will automatically be sent an email confirmation. You will also receive a follow-up shipment notification email, at the email address provided with your order, when your order is shipped.

You can submit your order change request via the Email Form. We strive to respond and process these requests quickly. However, please note that we cannot change any order that has already been processed. Your order is essentially finalized as it is placed, we cannot compensate for any order change requests submitted but not granted.

Please go to Order Status and log on to the Order Details page. You will find a tracking link if tracking service is included with the shipping method you selected.

If you feel uncomfortable submitting your credit card information on the Web, you can use one of the following ways to place your order:

To order by fax, please send your credit card information and order details to: (425) 828-6648.

To order by postal mail, please mail your order with payment to:

BoxWave Corporation
ATTN: Sales
11410 NE 124th St #703
Kirkland, WA 98034-4305
United States of America

Please note that orders placed with either of these methods may take an additional 24-48 hours to process.

All invoices and receipts are stored and available online. To view your invoice, please go to our Order Status page.

You can log in with your order number and your billing zip code/email address on file. You can then print out an invoice or receipt for any filing purposes.

Protecting your information is a priority at BoxWave. We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, to ensure that only BoxWave is able to decode your information.

To be sure your connection is secure, look at the bottom status bar of your browser window.  If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and your information is secure.  Most browsers offer additional security alerts as well.

With regard to overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with our site.  The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

Please check the product page of the item you have ordered for an expected ship date. We offer products for pre-order so that you are able to place an order before the item is available for shipment, enabling your order to process and ship as a priority once the pre-ordered item becomes available. When a pre-order item is placed with other in-stock items, your order will ship out together with the pre-order item once it becomes available, unless otherwise requested. Please note that additional shipping and handling charges may apply when requesting to ship products separately. If you would like to make any changes to your order, please submit your order change request via the Email Form to ensure they are processed promptly.

A 10% sales tax is charged for any order shipping to Washington state.  If you are a Washington state tax exempt institute, please contact sales@boxwave.com with valid documentation in order to receive a refund on your order.

You will be the importer of record on your order. You will be responsible for the duty and local sales tax/VAT.

All orders are processed within 24 to 48 hours (during business days). Express orders must be placed by 10am PST to be processed within the same day. Express orders placed after 10am PST will be processed the next business day. If your order is placed after 10am PST, but before 3pm PST, we may be able to accommodate same day shipping upon request. Please submit your request via the Email Form.

We ship our products worldwide. The shipping and handling cost depends on your order and the shipping method you choose. You can calculate the exact cost of an order including the shipping and handling charge using our checkout page. Please select INTERNATIONAL as your shipping zone. Please also see Question #3 for more information regarding the shipping time for international orders.

Standard international shipping option is via USPS (10-18 days). We also offer an express shipping option via DHL Worldwide Express (2 to 4 business days).

Here are the estimated delivery time for different shipping zones and shipping methods. Please note that, for standard shipping methods, the delivery timeframe is an estimate and not a guaranteed date. Express shipping options including US 2nd day, Overnight and international express provide guarantee delivery date service.

For US orders:

Standard (via USPS First Class or UPS Ground)

West Coast - 2 to 4 business days
Other areas - 5 to 7 business days

Priority (via UPS, USPS, or FedEx - with tracking)

3-5 business days

2nd Day (via UPS - with tracking)

2nd business day, no Saturday delivery, no PO/APO box deliveries, not available for Hawaii, Guam or Puerto Rico

Overnight (via UPS - with tracking)

Next business day, no Saturday delivery, no PO/APO Box deliveries, not available for Guam or Puerto Rico

Guam and Puerto Rico are considered as “international shipping zones” by express couriers. You may upgrade to UPS Worldwide Express to ensure 2 to 4 business day’s delivery time at an additional cost; or, you can also change your shipping method to standard US shipping via USPS.

For International orders:

Canada - Standard (via USPS, no tracking)

7 to 14 days

Other countries - Standard (via USPS, no tracking)

10 to 18 days

Priority (via USPS - with tracking)

8-14 days

Express (via DHL Worldwide Express - with tracking)

2 to 4 business days

Certain countries (e.g., Portugal, Spain, Italy, India) often experience longer than usual shipping time (more than 4 weeks) via standard shipping method. So it is recommended that you upgrade to the express or priority shipping option to ensure that your package will arrive promptly.

Saturday delivery option is available upon request for $25 in addition to the Overnight Delivery cost. When placing your order, please type in your request in the Special Instruction space to give BoxWave your consent to charge the additional fee to your credit card manually. If you have already placed an order, you must submit your request via the Email Form. Please note that express orders are processed immediately so we may not be able to accommodate your request if it is received after your order is processed.

Please go to the Order Status page and log on to view your order details. You will find a tracking link if tracking service is included with your selected shipping method.

Oftentimes, USPS only updates tracking information once a package has arrived to the destination local post office. This may take days after the package has been shipped. Please allow a few more days for an update to take place. If you do not see an update for more than 7 business days, please contact customer service via the Email Form for further assistance.

Orders over a certain weight require a signature confirmation upon delivery. If you are unable to sign for your delivery, please check the “Waive Signature Confirmation” box when placing your order - this check box is located under the billing information section when checking out. Please note that by authorizing the package to be left at your door, you alleviate the responsibility from BoxWave or the shipping courier for lost or stolen packages.

If you have already placed an order and would like to waive the signature requirement, please submit your request via the Email Form.

If the shipping courier has already attempted delivery, you may leave a note with your signature at your door to authorize the package to be left without a signature requirement. If the shipping courier in your area does not allow removing the signature requirement with a note on the door, you can contact us via the Email Form to request assistance. Again, by authorizing the package to be left at your door, you alleviate the responsibility from BoxWave or the shipping courier for any lost or stolen packages.

Our office location is not licensed as a storefront, therefore we cannot allow local pick-ups. If you live within the Seattle area, the standard shipping option normally delivers within 2 business days.

Currently, we do not have any physical retail stores. All BoxWave products are available for you to order online.

Shipping and handling charge depends on the value and weight of your order; it also depends on the shipping method you choose. You can calculate the exact shipping cost of an order using our shopping cart. You can review the shipping and handling charge before placing an order.

The shipping and handling charge of an order includes not only the postage and freight but also the packaging and handling labor costs.

Our warehouse is currently located near Seattle, WA where we fulfill orders everyday.

You may FAX or mail in your order with a BoxWave order form. Please use our checkout page to calculate the total cost of your order including shipping and handling - you can then use this information to fill out a BoxWave Order Form. Click here to download a BoxWave Order Form.

Our FAX number is 425-828-6648.

Our mailing address is:

BoxWave Corporation
ATTN: Sales
11410 NE 124th St #703
Kirkland, WA 98034-4305
United States of America

If you are certain that you’ve only placed one order and received only one order confirmation email, it is most likely that the problem occurred on your credit card company's end.

When a customer places an order with us, the credit card transaction is sent to the issuing bank of customer's credit card for verification. The bank then performs two verification checks on the credit card:

STEP 1: Check the validity of the credit card number.  If the credit card number is valid, then the credit card's issuing bank places a "hold" on the transaction amount (i.e., charge the credit card).

STEP 2: Verify the address assigned to the credit card.  If the address verification step fails, then the transaction is DECLINED and the credit card's issuing bank is responsible for "reversing" the charge.

The problem that you may be facing is that the bank has placed a hold/charge on your credit card, but has not yet reversed the charge after the address verification process. According to the credit card processing company, it takes approximately 2 to 30 days for the charge to be reversed by the credit card's issuing bank. Therefore, although it may take a while, the duplicate pending charge that you see on your statement will be reversed.

If you received a declined credit card message when trying to place your order, the transaction did not go through and our credit card processing company did not receive the funds. The issue with the pending charges probably occurred on your credit card company's end.

When a customer places an order with us, the credit card transaction is sent to the issuing bank of customer's credit card for verification. The bank then performs two verification checks on the credit card:

STEP 1: Check the validity of the credit card number. If the credit card number is valid, then the credit card's issuing bank places a "hold" on the transaction amount (i.e., charge the credit card).

STEP 2: Verify the address assigned to the credit card. If the address verification step fails, then the transaction is DECLINED and the credit card's issuing bank is responsible for "reversing" the charge.

The problem that you may be facing is that the bank has placed a hold/charge on your credit card, but has not yet reversed the charge after the address verification process. According to the credit card processing company, it takes approximately 2 to 30 days for the charge to be reversed by the credit card's issuing bank. Therefore, although it may take a while, the duplicate pending charge that you see on your statement will be reversed.

If your order was declined due to an AVS mismatch (i.e., mismatching billing address was entered), please check with your credit card's issuing bank to verify the billing address that is on file for you.

Yes. We accept money orders, corporate checks, PayPal payments and wire transfers. For any of these options, please fill out a BoxWave order form and send it to customer service via email, FAX or mail so we may set up an invoice for you.

Please make your money order or check payable to BoxWave Corporation. Our PayPal account is paypalcom@boxwave.com. For the wire transfer option, you must first contact customer service to set up an invoice. There is a $55 wire transfer banking fee in addition to your subtotal plus shipping and handling.

Our FAX number is 425-828-6648.

Our mailing address is:

BoxWave Corporation
ATTN: Sales
11410 NE 124th St #703
Kirkland, WA 98034-4305
United States of America

All orders placed through our website are immediately charged to your account to avoid any delays once the order has been processed and is ready for shipment. You may still request changes or cancellation of the order before it is processed by submitting your order change request via the Email Form.

Yes, our system automatically charges all orders placed through our website. If you have a pre-order or backorder item in your order, the order will remain on hold until the item is available again. For more information on this, please see our Orders section of the FAQs.

Our website is not currently dynamic, so it does not automatically update to reflect current inventory. While we are working on this issue, there may sometimes be a slight delay between when a product runs out of stock at our facilities and when this information can be updated to reflect the discontinuation on the website. Our Customer Service Team will notify you of any discontinuations so that you may choose how to proceed with your order.

At BoxWave, we desire 100% customer satisfaction, and because we have faith in all of our products, we constantly seek to improve our products and services to you with a customer satisfaction guarantee.

We have a 30-day money back return policy for any products purchased directly from BoxWave Corporation. You may return any products with an RMA number for a replacement or refund within 30 days from the delivery date. In order to receive a refund or exchange, you must first obtain an RMA from BoxWave customer service to be included in the returned package.

To receive a full price refund or exchange, a product must be in restockable condition as determined by BoxWave Corporation upon inspection of the actual product returned. For a product to be restockable, it must be in its original packaging with all parts and accessories in clean, unused and undamaged condition. The returned package must also include a valid RMA number as issued by BoxWave Corporation prior to the return.

Any returned package that does not meet the above requirements are not guaranteed a refund or exchange and cannot be returned to the sender. However, you may still be granted an exchange or refund after a 15% or 25% restocking fee is charged, depending on the condition of the returned item(s).

Shipping and handling charges are only refundable if a return was a result of manufacturer defect or failure, damage in transit, mis-shipment or falsely advertised products as determined by BoxWave Corporation and therefore indicated in the RMA.

Unexpected shipping delays due to adverse weather, natural disasters, or other unscheduled events, etc., are beyond our control. Shipping fees for such shipments will not be refunded or discounted.

If an order is returned with postage due, this amount will be deducted from the refund.

Please note a few rules on specific products with regards to the return policy:

Any ClearTouch products with its plastic backing sheets removed or re-attached at any time are not returnable

Software purchases are not returnable or refundable

Any "Final Sale" products noted as “No exchanges or returns on this item” are not returnable, refundable, and exchangeable.

By returning an item (or items) back to us, you are agreeing to the return policy terms and conditions.

All products purchased from BoxWave Corporation are covered by a 100-day warranty against any manufacturer defects or failures. You may request an exchange for a replacement within 100 days of the invoice date. You have 2 options for receiving your replacement:

Straight Exchange: A replacement can be sent immediately and then we will bill your account / credit card. Once the defective item has been received at our warehouse from you, we will refund your account / credit card.

Advance Replacement: When the defective item is received at our warehouse we will then send you a replacement.

Please submit your request via the Email Form with detailed description of the manufacturer defects or failures of the product(s) you received.

Yes. You must obtain a Return Merchandise Authorization ("RMA") number within the applicable return or warranty period. BoxWave Corporation will not accept returns without prior authorization and an RMA number. Customer should prominently display the RMA number on the shipping label of the box containing the returned product.

Please submit your RMA request via the Email Form with detailed description on the reason for your return as well as if you would like to receive a refund or exchange.

Yes. All original products, accessories, and packaging must be returned with your item in undamaged, unused, and clean condition in order for BoxWave Corporation to process any RMA.

Products that are returned incomplete, damaged, used, or are not returned in their original packaging will require a 15% or 25% restocking fee, depending on the condition of the returned item(s). This restocking fee is final. Subsequent return of missing items will not reverse this deduction.

You may return bundle purchases in accordance with our regular Return Policy.  If you are unsatisfied with an individual item you purchased as part of a bundle package, you may return that item separately.  The return of selected item(s) will void any special bundle pricing and the item(s) remaining in possession of the customer will be charged at the individual item's standard price.  The credit to the customer will be the difference between the total standard price of the individual item(s) kept by the customer from the amount of the bundle price.

It takes approximately two business days for us to process a credit back to your credit/debit card and 2-3 business days for it to appear on your statement.

It takes 2-5 business days for us to process and reship or issue a refund once we receive the product.

The credit applied is always issued back to the credit card that was used in the original order. In the case that the initial order was paid by check or money order, we will issue a check or other preferred method for the refund amount.

You must submit a request for an RMA before returning your order. Please read through our return policy prior to submitting your RMA request. Access your order detail page and click “return items from this order”, then follow the steps to submit your request. Once you’ve received an RMA, please send your package including the RMA number to the following address:

BoxWave Returns
ATTN: RMA # (write your RMA number here)
11410 NE 124th St #703
Kirkland, WA 98034-4305
United States of America

You can submit your order cancellation request via the Email Form. We strive to respond and process these requests quickly. However, please note that we cannot cancel any orders that are already processed. Your order is essentially finalized as it is placed, we cannot compensate for any order cancellation requests submitted but not granted.

Gift purchases placed between November 18, 2014 and December 24, 2014, will qualify for our extended holiday return policy. Once you have obtained your RMA from BoxWave Customer Service, you may return these purchases through January 31, 2015. Please note that the return process and other restrictions will remain the same.

The most commonly used stereo jack size is 3.5mm stereo. Media players such as iPod, Sansa, Walkman require the 3.5mm jack size. If you are ordering one of our headset adapters that has a 3.5mm female jack - you would also want to order the 3.5mm miniBuds.

Listed below are some examples of devices that use the 3.5mm jack miniBuds:

Apple iPod

Creative Zen Micro

BR>

Dell Axim

BR>

HP iPAQ

iRiver

Nintendo DS

Palm LifeDrive

Palm Tungsten T3/T5

Sony PSP

Most MP3 players

The 2.5mm and 2.5mm 4C sizes are commonly used among PDA and smartphones. Listed below are some examples of devices that use the 2.5mm jack miniBuds:

Audiovox SMT5600

i-mate JAM

i-mate SP3/SP3i

Palm Treo 600

Palm Treo 650

Most cellphones

Listed below are some examples of devices that use the 2.5mm 4C jack miniBuds:

AT&T SX66 Pocket PC Phone

Audiovox PPC-6600

Audiovox PPC-6601

Audiovox PPC-6700

Audiovox XV6600

Cingular SX66 Pocket PC Phone

O2 XDA IIs

Samsung i730

Samsung SPH-4300

Siemens SX66 Pocket PC Phone

Sprint Audiovox 6600

Sprint Audiovox 6601

Sprint Audiovox 6700

T-Mobile MDA III

Verizon Audiovox XV6600

Currently we do not offer a hands-free headset product. We do offer the Dual Handsfree Stereo Headset Adapter (includes an integrated microphone and a single-touch answer call button) that you can order in combination with one of our high quality stereo headphone products. You can find all our available audio/music products on our Audio and Music showcase page.

No, the miniBuds are standard stereo headphones that do NOT include a microphone.

If you have a mini USB or 11-pin audio output jack on your device, the shape of the jack may look asymmetrical (as if a corner was cut off) - this is typical for most HTC devices such as the TYTN, 8525, Tilt, Touch, etc. The Stereo Converter/Adapter on the other hand, may be shaped symmetrically and look as if it would not fit into your phone. However, this is typically not the case - please try fitting the adapter into your device first before inquiring further.

Here is the link to our ElectraSpan Extended Batteries EasyFinder page: http://www.boxwave.com/products/highcapacitybattery/

Here is the link to our Standard Capacity Batteries EasyFinder page: http://www.boxwave.com/products/stdcapacitybattery/

Most ElectraSpan Extended Battery models are physically larger than the regular capacity battery, therefore requiring an alternative backing plate to be held onto the device. The alternative backing plate usually comes with the purchase of an ElectraSpan Extended Battery. The backing plate is shown on the battery’s product page if it is included.

Yes, you may order a replacement battery backing plate for your ElectraSpan Extended Battery via our ElectraSpan Extended Battery Cover product page: http://www.boxwave.com/products/extendedbatterycover/index.htm.

If a replacement ElectraSpan Extended Battery cover is not currently offered for your device or battery, please send your request including your original order number to customer service so we may further assist you.

Any type of AA batteries will work in the Battery Adapters, but alkalines provide the fastest charge and longest sustaining power.

A miniSync is a retractable cable. A miniSync for your handheld device can generally sync and charge your device at the same time via a computer USB port (actual functionalities vary depending on the device). We also offer miniSync for computers, miniSync for audio and video and other devices that would benefit from having a convenient and ultra-portable retractable cable.

A miniSync can extend up to 25 inches in length and

To find a compatible miniSync for you, here is a list of Easy Finder links for miniSyncs: miniSyncs for your handheld device: http://www.boxwave.com/products/minisync/index.htm
miniSync for Audio/Video: http://www.boxwave.com/products/audiovideominisync/index.htm
miniSync for Computers: http://www.boxwave.com/products/computerminisync/index.htm

Please carefully review the product description of each miniSync model before placing your order. Depending on the device it supports, the functionality of the miniSync varies.

Gently, yet firmly pull out both sides of the cables simultaneously. The cables will be resistant, but with enough force, they will pull out. Pull the miniSync from the cables, and not the connector heads. Once the cables have been fully extracted, slowly allow the cable to rewind. The cables should automatically "reset" onto the spool.

A DirectSync is a regular cable that is approximately 5 feet (150cm) in length. A DirectSync for your handheld device can simultaneously sync and charge your device via a computer USB port (actual functionalities vary depending on the device). We also offer miniSync for computers, miniSync for audio and video and other devices that would benefit from having a convenient and ultra-portable retractable cable.

To find a compatible DirectSync for you, here is the link to our DirectSync EasyFinder page:
http://www.boxwave.com/products/directsync/

Please review carefully the product description of each DirectSync model before placing your order. Depending on the device it supports, the functionality of the DirectSync varies.

A miniSync is recommended for you if you would like to have a cable that is the most portable. It can be a back-up cable in your car, backpack or purse! It is tangle-free and light.

If you are just looking for a replacement cable for your device, DirectSync is perfect for you. It is durable and inexpensive.

To find a compatible miniSync for you, here is a list of miniSync EasyFinder pages: miniSyncs for your handheld device: http://www.boxwave.com/products/minisync/
miniSync for Audio/Video: http://www.boxwave.com/products/audiovideominisync/
miniSync for Computers:http://www.boxwave.com/products/computerminisync/

To find a compatible DirectSync for you, here is the link to our DirectSync EasyFinder page:
http://www.boxwave.com/products/directsync/

If you use a laptop USB port to charge your handheld, you should make sure that the port is set to be continously powered. Laptops have a power saving feature that allows you to select whether the USB connections are powered or unpowered.

To change your USB power settings, go to:

My Computer (right mouse click) > Properties > Hardware > Device Manager > USB Root HUB (for the USB port you are using with the miniSync) > Power Management

To sync with your miniSync cable, you just run HotSync from your Palm device. The HotSync icon should be found on the utilities menu, or can be found by sorting category as "All".

After starting the HotSync program, just tap on the HotSync logo located in the middle of the screen to start the sync.

It may interest you that we recently released a new software called InstaSync™. InstaSync™ on your Palm OS device will enable your device to automatically detect a connection and start a HotSync immediately, or at a desired time interval!  For more information and to download the trial version, click here to view our InstaSync™ page.

Our miniSync and DirectSync products are made to replace your OEM cable. Your device or OEM cable should come with all the necessary software or USB drivers required. The software setting should be exactly the same for the miniSync or DirectSync as your OEM cable.

The Cellphone Data Cables do come with trial software with an expiration date.

ActiveSync and HotSync software are usually free to download:
ActiveSync: http://www.palm.com/us/support/downloads/activesync.html
HotSync: http://www.palm.com/us/support/hotsync.html

There is also BitPim, a free synching software for many cell phone devices. Here is a link for more information: http://bitpim.sourceforge.net/

Please note that BoxWave is not affiliated with any of the third-party software listed above. The links provided are only for informational purposes. If you require assistance with any of the software listed, please contact the manufacturer or vendor of the software or your device for further assistance.

Certain handheld devices are configured in a way that makes it impossible to charge via a third-party charger such as the BoxWave travel chargers. Therefore, although we can duplicate a sync and charge cable of your device for a computer, we must produce another cable wired specifically to work with our travel chargers. For these handheld devices, we offer the two miniSyncs or DirectSyncs bundle set to save you time and money.

The miniSync (or DirectSync) set includes one "charge" miniSync/DirectSync and one "sync" miniSync/DirectSync.

The "charge" miniSync allows to you charge your device via a computer USB port and all the travel chargers (Wall, Car Charger and Battery Adapter) we offer. However, it does not support the sync function. It is usually marked with a “C” or “miniSync with charger”.

The "sync" miniSync allows you to sync and charge your device via a computer USB port. However, the "sync" miniSync cannot charge your phone via the travel chargers. It is usually marked with an “S” or simply “miniSync”.

Your miniSync may have stopped retracting because its retraction coil is too loose. This problem can easily be fixed!

First, try pushing the two halves of the cable housing together. If this does not immediately solve the issue, remove the green "miniSync" sticker and you should see the head of a screw.   Using a Philips head screwdriver, slightly tighten the screw. Test the retraction again and if it works, great! Otherwise, try tightening it slightly more.

Most models of miniSyncs or DirectSyncs can charge your device when it is connected directly to your computer USB port. Please make sure that your USB port is able to supply power, i.e., making sure that your computer is not hibernating, and that the USB power is on.

You can also charge your device by connecting your miniSync or DirectSync to any of our compatible travel chargers.

If you have a miniSync or DirectSync bundle, please make sure that you’re using the correct one. Please refer to the FAQ question “Why are there two cables in my miniSync/DirectSync order?” for more information.

Please carefully review the product description of each miniSync or DirectSync model before placing your order. Depending on the device it supports, the functionality of the cable varies.

If you have a Windows Mobile device, then you should have ActiveSync installed on your computer. ActiveSync should automatically detect a connection when you connect your device to your computer using a miniSync or DirectSync. The ActiveSync should automatically initiate the synchronization when a connection is detected.

If you have a Palm OS device, then you should have HotSync installed on your computer. You will need to connect your device to your computer USB port using a miniSync a DirectSync and manually initiate HotSync by pressing a HotSync button on the cable (if applicable), or tap on the HotSync icon on your device's main menu.

For more information about the synching software for your device, please see the FAQ question "Does this cable come with software?” for more information.

Before contacting customer service, here are some troubleshooting steps:

If you are having trouble synching

Please try restarting your computer and also connecting your miniSync/DirectSync to another computer. This way we can eliminate your computer setting as a factor. You should also try synching with your OEM cable (the cable that came with your device purchase) to eliminate the device setting as a factor.

If you are having trouble charging via a computer USB port

Please try restarting your computer and also connecting your miniSync/DirectSync to another computer. This way we can eliminate your computer setting as a factor. You should also try charging with your OEM cable (the cable that came with your device purchase) to eliminate the device setting as a factor.

If you are having trouble charging using a travel charger

Please try connecting the miniSync/DirectSync directly to your computer USB port to charge your device to eliminate the miniSync or DirectSync as a factor. You should then also try charging your device with the OEM cable or cradle (the cable or cradle that came with your device purchase) to eliminate the device setting as a factor. If the miniSync/DirectSync and the OEM charger both work just fine, then the travel charger may be the issue. However, this may NOT be true for devices that are just incompatible with our travel chargers. If you have a miniSync set (or a DirectSync set), please make sure that you’re using the correct cable to charge. Please refer to the FAQ question “Why are there two cables in my miniSync/DirectSync order?” for more information.

After these steps, you should be able to figure out whether or not your miniSync/DirectSync is defective or malfunctioning. When contacting customer service, please specify that you’ve already went through these steps so that we can speed up the process of replacement or return.

Most devices come with applicable software upon purchase, including USB drivers. If you do not have the necessary USB drivers, please contact your device vendor or manufacturer for further assistance.

We have collected some links that may help you to find the compatible USB drivers for a few devices:

Samsung A460, A500, N240, N400:
http://www.futuredial.com/support/Download/Samsung_USB_Drivers.zip

Samsung VGA 1000, VI660, A600, A680:
http://www.boxwave.com/products/minisync/samsung/samsung_drivers.zip

Samsung i700:
http://www.futuredial.com/support/Download/Samsung_USB_Drivers.zip

Samsung SPH-A900:
http://www.samsungtelecom.com/drivers/driver.asp?model=SPH-A900.zip
Sanyo 4900, 5300:

http://www.boxwave.com/products/minisync/sanyo/sanyo_usb_driver.zip

Sanyo 8100, PM8200, RL2000, RL2500, RL7300, VM4500:
http://www.boxwave.com/support/drivers/sanyo_8100.zip

Motorola RAZR V3:
http://www.boxwave.com/support/drivers/motorola/mot2usb.zip

We offer different types of cases for a large number of handheld devices. There are two ways to locating a compatible case for your device:

1. Go to our CASES showcase page: http://www.boxwave.com/products/categories/cases.htm and click on the orange “CHOOSE DEVICE” button based on the type of case you like. You can then enter your device name or model in the EasyFinder space to see if that type of case is available for your device.

2. Go to the top right corner of this page and type in your device name or model in the “SEARCH DEVICE” space. The search result will direct you to the product page for your device, where you will find all products, including the cases offered for your device.

With so many different types of cases we offer, it can be difficult to decide which case is the best for your device.

Here is a quick guide on the important features of each type of case that you should consider when choosing a case:

A) Rigidity, bulkiness and material differences

The Armor Case is the most rigid case we currently offer. It is made of anodized aluminum with foam padding lined inside the case to securely hold your device in place against drops and impact. We recommend the Armor Case for customers whose devices are more frequently exposed to drops, impacts, or environments that are more prone to cause damages to the device such as construction sites or outdoor sports. It is more bulky than other cases in order to provide the most rigid protection however.

The Designio Leather Cases and Designio Leather Pouch both provide cover the entire body of your device including a flip cover over the screen. The leather material and the lining inside make for padding for your device that cushions drops and impacts. Both cases are hand-crafted from fine, premium grade leather and accessorize your device with a classy look. They are both form-fitting and light, however, they add on a bit of size compared to the cases mentioned below by its design.

Leather Snap Case, Slim Rubberized Shell Case, Active Case and Design Case are hard acrylic cases that protect majority of your device. Most models have cut-outs for the keys, buttons and the screen so more areas are exposed. They are not as rigid as the cases mentioned above but they do provide good protection against scratches, minor drops and impacts. Although all four are hard shell cases, the surface textures vary:

The Leather Snap Case is made with a layer of leatherette on the top to create a classy look with leather texture.

The Slim Rubberized Shell Case has a surface coating that gives the case a luminous finish and rubberized texture.

The Design Case has a glossy surface that has stylish micro pattern designs.

The Active Case is the only one that is transparent with either a glossy or frosted finish on the surface depending on the model.

FlexiSkin, Designio Slim Leather Sleeve and Designio Leather Sleeve are the least rigid of them. They have soft texture and they are thin. They are the lightest cases we offer. They provide great protection for surface scratches and occasional minor drops. Here are the material differences between the three cases:

The FlexiSkin is made of flexible and stretchable materials that fits snugly onto your device. It provides more anti-slip properties when holding the device by hand; at the same time, the SmoothTexture finish prevents dust and lint from gathering around the surface.

The Designio Slim Leather Sleeve is an ultra slim premium grade leather case that is custom fitted for your device. This durable leather sleeve protects and neatly stores your device everyday.

The Designio Leather Sleeve are also made of premium grade leather but it adds a bit more size because it has a bit more padding and lining inside than the Designio Slim Leather Sleeve.

B) Accessibility and screen coverage

The accessibility of a case varies depending on what device the case is made for. Most cases provide cut-outs for buttons, keys and the screen. In general, you should be able to make/receive calls, access to the screen and sync/charge your device using a cable while the case is on. There are a few exceptions to this description, so please read carefully through the product description and features before purchasing. It is recommended that you take a look at all the product images available for that specific model by clicking through the thumbnail images.

For devices with a sliding keyboard (i.e. AT&T Tilt, TYTN, or other popular HTC devices) the Active Case and Slim Rubberized Shell Case are recommended the most because these cases usually come in two separate pieces which allow your QWERTY keyboard to slide out while the case is still on. Most Armor Cases for the sliding phones also allow the sliding keyboard to function but you will likely need to flip open the front cover first. Very few FlexiSkin models are offered for the sliding devices because they usually do not allow the sliding keyboard to function.

Screen coverage option varies depending on the device and the type of case you choose. Please check out the specific model’s product page for more information. Many Active Case and FlexiSkin models come with a plexiglass flip cover; and many Armor Cases come with a non-removable plexiglass screen cover. For cases that do not offer a hard screen cover that allows more accessibility, we recommend that you order a ClearTouch product with the case to ensure complete protection of your device.

C) Belt clip and armband option

Many cases come with a swivel belt clip that is removable. Please read through the product description to see if either a belt clip or an armband is offered for that specific case. You can also click through the thumbnail images to view the back of the device to see where the belt clip is located. If the case you like does not have a receptacle or opening for looping an armband through the back, then it is not compatible with a belt clip or armband. Again, you can find this information by clicking through the product images and by reading the product description.

D) Extended battery compatibility

Most extended batteries are physically larger than the regular capacity batteries so you would need a case that is specifically made to fit an extended battery with your device. Unless the case you’re looking at is listed specifically for extended battery support, it is safe to assume that it only fits a standard battery. You can also tell by clicking through the thumbnail product images - if the back of a case is smooth and is without any added room or cut-out where the battery is located, it does not support a device with an extended battery.

**Please note that not all cases are offered for all devices. The availability varies depending on the device you have. You can check out which cases are available for your device via our EasyFinder by typing in your device name/model. You will be directed to your device's product showcase page that lists all the products available for your device**

Slim Rubberized Shell Case and Active Case are both hard acrylic cases that protect the majority of your device. Most models have cut-outs for the keys, buttons and the screen so more areas are exposed. They provide good protection against scratches, minor drops and impacts. Although both are hard shell cases, the surface textures vary:

The Slim Rubberized Shell Case has a surface coating that gives the case a luminous finish and rubberized texture.

The Active Case is the only one that is transparent with either a glossy or frosted finish on the surface depending on the model.

All of the cases we offer are designed to protect your device on a day-to-day basis against scratches, bumps, drops, and impacts. Depending on the rigidity of the case you choose and the coverage of the case, the degree of protection varies. Here is an overview:

The Armor Case is the most rigid case we currently offer. It is made of anodized aluminum with foam padding lined inside the case to securely hold your device in place against drops and impact. We recommend the Armor Case for customers whose devices are more frequently exposed to drops, impacts or environments that are more prone to cause damages to the device such as construction sites or outdoor sports. It is more bulky than other cases in order to provide the most rigid protection however.

The Designio Leather Cases and Designio Leather Pouch both provide cover the entire body of your device including a flip cover over the screen. The leather material and the lining inside make for padding for your device that cushions drops and impacts.

The Leather Snap Case, Slim Rubberized Shell Case, Active Case and Design Case are all hard acrylic cases that protect the majority of your device. Most models have cut-outs for the keys, buttons, and the screen so more areas are exposed. They are not as rigid as the cases mentioned above but they do provide good protection against scratches, minor drops, and impacts.

The FlexiSkin, Designio Slim Leather Sleeve and Designio Leather Sleeve are the least rigid of them. They have soft texture and they are thin. They are the lightest cases we offer. They provide great protection for surface scratches and occasional minor drops.

Please note that these cases do not guarantee the safety of your device from any abuse or accidents. Please review our limitation of liability notice here: http://www.boxwave.com/contactus/legal.htm

Screen coverage option varies depending on the device and the type of case you choose. Please check out the specific model’s product page for more information. Many Active Case and FlexiSkin models come with a plexiglass flip cover; and many Armor Cases come with a non-removable a plexiglass screen cover. For cases that do not offer a hard screen cover that allows more accessibility, we recommend that you order a ClearTouch product with the case to ensure complete protection of your device.

The Armor Case is the most rigid case we currently offer. It is made of anodized aluminum with foam padding lined inside the case to securely hold your device in place against drops and impact. We recommend the Armor Case for customers whose devices are more frequently exposed to drops, impacts or environments that are more prone to cause damages to the device such as construction sites or outdoor sports. It is more bulky than other cases in order to provide the most rigid protection however.

The Designio Leather Cases and Designio Leather Pouch both provide cover the entire body of your device including a flip cover over the screen. The leather material and the lining inside make for padding for your device that cushions drops and impacts. Both cases are hand-crafted from fine, premium grade leather and accessorize your device with a classy look. They are both form fitting and light however, they add on a bit of size compare to the cases mentioned below by its design.

Leather Snap Case, Slim Rubberized Shell Case, Active Case and Design Case are hard acrylic cases that protect majority of your device. Most models have cut-outs for the keys, buttons and the screen so more areas are exposed. They are not as rigid as the cases mentioned above but they do provide good protection against scratches, minor drops and impacts. Although all four are hard shell cases, the surface textures vary:

The Leather Snap Case is made with a layer of leatherette on the top to create a classy look with leather texture.

The Slim Rubberized Shell Case has a surface coating that gives the case a luminous finish and rubberized texture.

The Design Case has a glossy surface that has stylish micro pattern designs.

The Active Case is the only one that is transparent with either a glossy or frosted finish on the surface depending on the model.

FlexiSkin, Designio Slim Leather Sleeve and Designio Leather Sleeve are the least rigid of them. They have soft texture and they are thin. They are the lightest cases we offer. They provide great protection for surface scratches and occasional minor drops. Here are the material differences between the three cases:

The FlexiSkin is made of flexible and stretchable materials that fits snugly onto your device. It provides more anti-slip properties when holding the device by hand; at the same time, the SmoothTexture finish prevents dust and lint from gathering around the surface.

The Designio Slim Leather Sleeve is an ultra slim premium grade leather case that is custom fitted for your device. This durable leather sleeve protects and neatly stores your device everyday.

The Designio Leather Sleeve are also made of premium grade leather but it adds a bit more size because it has a bit more padding and lining inside than the Designio Slim Leather Sleeve.

Armor Case, like any metal material casing, slightly reduces the reception of your device. If you are often around areas with weak reception, we recommend that you consider another type of case.  However, if weak reception is not often an issue for you, you will unlikely notice the difference.

The FlexiSkin, Slim Rubberized Shell Case, Active Case, Design Case, Leather Snap Case and Designio Slim Leather Sleeve are recommended if you’re looking for something light and thin. They add on about 1.3 to 1.5mm to the thickness of your device all around.

The Designio Leather Sleeve and Designio Leather Case are a bit bulkier as it has more lining as padding. They are still very light cases but the Designio Leather Sleeve can add up to 1.5mm; whereas the Designio Leather Case can add up to 2.0mm to thickness to your device all around.

The Armor Case is the bulkiest case among others, it adds about 2.0mm to your case all around. The aluminum material with padding is also the heaviest as it is required for its rigidity.

Most extended batteries are physically larger than the regular battery so you would need a case that is specifically made to fit an extended battery with your device. Unless the case you’re looking at is listed specifically for extended battery support, it is safe to assume that it only fits a standard battery. You can also tell by clicking through the thumbnail product images – if the back of a case is smooth and without any added room or cut-out where the battery is located, it does not support a device with an extended battery.

All the colors we offer for any case should be listed on the product page. If you do not see the color you want, feel free to submit a suggestion for a new color here:
http://www.boxwave.com/community/suggest/index.htm

You will be notified if the color becomes available after you’ve successfully completed and submitted this form.

Many cases come with a swivel belt clip that is removable. Please read through the product description to see if either a belt clip or an armband is offered for that specific case. You can also click through the thumbnail images to view the back of the device to see where the belt clip is located. If the case you like does not have a receptacle or opening for looping an armband through the back, then it is not compatible with a belt clip or armband. Again, you can find this information by clicking through the product images and by reading the product description.

For cases that are compatible with swivel belt clips or armbands but do not come with one, you may purchase one separately - you will need to first verify its compatibility as well as which specific model of belt clip should be ordered for the specific case. This information is available on the case’s product page. You can find the links to the swivel belt clip and armband product pages at the bottom of this page: http://www.boxwave.com/products/categories/cases.htm

Currently, only the swivel belt clip model B and model F lock into different angles as they swivel.

Most models of Desktop Cradle are designed to fit a bare device – a device without any case on. Although certain types of cases may be thin enough for a very tight fit onto the cradle, we cannot guarantee the compatibility of any device with a case on.

Most models of Holster Clips are designed to fit a bare device – a device without any case on. Although certain types of cases may be thin enough for a very tight fit into the Holster Clip, we cannot guarantee the compatibility of any device with a case on.

If your belt clip was damaged by accident, you may purchase a replacement belt clip through our website. You need to first verify the specific model of belt clip suitable for your particular case. This information is available on the case’s product page. You can find the links to the swivel belt clip and armband product pages at the bottom of this page:
http://www.boxwave.com/products/categories/cases.htm

If your belt clip was defective upon arrival or failed within the warranty period without mis-use or accidental damages, you may qualify for a free replacement belt clip to be sent to you. Please contact our customer service with your original order information to request a replacement.

Most cases are fairly easy to remove from your device. The Active Case and Slim Rubberized Shell Case are usually fitted very snugly. If you have trouble removing any of these cases, try locating where the locking tabs are and pry it open with your fingernails starting at the corners. After loosening up the two corners or more, it will become easier to take off the entire cover.

Because the Active Case and Slim Rubberized Shell Case are both designed to tightly and securely hold onto your device, it can sometimes be difficult to install these cases onto your device. For certain models that come with two pieces, you should be able to snap each piece onto the appropriate part of your device. If you’re having trouble snapping the case into place, try applying equal pressure on both sides of the case instead of hooking up one side at a time.

This answer applies to Armor Case for the Tungsten TX or T5.

There is actually a quick fix to the problem you are having. If you open your Armor Case, you should see a black plastic stick attached to the hinge of the case. The stick should be inserted into the slot on the left side of your Palm TX/T5. This feature ensures that your device is secured inside the Armor Case. If you are unable to slide the stick all the way into your TX/T5, then the stick might have been placed upside-down. This is easy to fix:

1. Keep your case open and look for a hole from either the top or bottom of the hinge.
2. Use a paper clip and bend it straight so that it could fit into the hole at one of the ends of the hinge to push out the metal stick inside (this is what connects all the parts of the hinges together).
3. The hinge should disassemble and you should be able to take the black plastic stick and turn it upside down. Make sure that the pointy end of the black stick points to the top of the case.
4. Assemble all the parts of the hinge together and push the metal stick back in

After these steps, you should be able to fit your Palm TX/T5 snugly into the Armor Case.

The backing is not the small white sticker. The backing is sized exactly the same as the ClearTouch and is labeled with a white sticker. The easiest way to remove the backing is to separate it at one of the corners.

The new ClearTouch packaging comes with two pieces of clear backing sheets that protect the ClearTouch itself in the middle. The side where you peeled off the "remove me" sticker is where another clear backing sheet is located. Please remove the additional backing sheet and the ClearTouch (not just the sticker) will be fully revealed.

It’s easy to remove a ClearTouch from your screen. You can use a piece of scotch tape to pull the ClearTouch off the screen. Or, if the ClearTouch is stuck, try using a piece of paper or transparency to pry the ClearTouch off starting from one of its corners.

The best way to clean the ClearTouch is rinse it under warm water and use a mild soap (not dish detergent, hand soap is fine). Once you're finished rinsing it, you want to go to a place that is as dust-free as possible and dry the ClearTouch by flapping it up and down in your hand, like an old Polaroid photograph. You never want to leave the sticky side of the ClearTouch out for a prolonged period of time because it will catch unwanted dust. Once most of the water is off (a few specs of water here and there is OK), you can apply the ClearTouch to your device.

You can use a piece of scotch tape (office tape) to stick off remaining pieces of lint and dust.

Please see the back of your ClearTouch packaging for detailed instruction. Here is the step by step instruction for your reference:

A) Clean the device screen with the dry, lint-free cloth provided. (NOTE: DO NOT use a cleaning agent on your electronic device)

B) Remove the plastic backing sheet(s) using the pulling tab(s), exposing the adhesive side of the ClearTouch. Some models of ClearTouch come in two plastic backing sheets (one on each side with the ClearTouch sandwiched in the middle) and some only comes with one. Please make sure that you’ve removed ALL plastic backing sheets before applying the ClearTouch onto the screen.

C) With the adhesive side facing the screen, gently lay the ClearTouch down starting at a corner and try to trap as little air bubbles as possible.

D) If there are uneven gaps in between the ClearTouch and the edges of your screen, start over the application and make sure that the ClearTouch in placed in the center of the screen.

E) Lay the dry, lint-free cloth on top of the ClearTouch and gently slide the provided ClearTouch Applicator Card over the surface of the protected screen, and press out the small bubbles that might be visible.

Lay the dry, lint-free cloth on top of the ClearTouch and gently slide the provided ClearTouch Applicator Card over the surface of the protected screen, and press out the small bubbles that might be visible. If you cannot smooth out the air bubbles this way, please try re-applying your ClearTouch again. When applying your ClearTouch, make sure that you lay the ClearTouch slowly starting at one corner and trap as little air bubbles as possible in the process.

You may be surprised to hear that you only receive ONE ClearTouch in each pack, so three ClearTouch in the 3-Pack. Our ClearTouch screen protectors are designed to be washable and re-applicable. The material is durable and scratch-resistant, allowing it to outlast disposable screen protectors by a large enough margin that you should find using the ClearTouch to save you money in the long run. We have had many customers tell us that they have gotten over a year of daily use on a single ClearTouch screen protector.

This problem only occurs if your ClearTouch was applied with too much pressure. To correct it, just remove ClearTouch and reapply it by gently laying it on top of your touch screen. Then the "screen tension" will be even across the surface.

Then after you've done that, you can then further improve the digitizer's accuracy by re-calibrating it. This is also very easy to do. If you go to the preferences in your PDA, there should be a sub-menu to re-calibrate your digitizer

Depending on the shape of the screen, certain models of ClearTouch may need time to conform to the surface of the screen after it's been applied. After a week or so of use, the edges should begin to "cling" better onto your screen.

You may see a small area of the corner that is slightly lifted – this happens when the rigidity of ClearTouch is stronger than the force "clinging" Clear Touch to the screen. And because of the properties of ClearTouch material, the slight lift will be invisible once your device is turned on. Once your screen is turned on, the light and vibrant colors pass right through and lifted areas become invisible.

No worries! Over time and use, the edges should automatically conform and settle onto your screen.

The ClearTouch products are created to provide durable protection for your screen against scratches, dust and finger prints without compromising the visual quality of your device screen. The ClearTouch is made with special thermoplastic material that will never leave any glue residues that may damage your screen; this special adhesive also renews after being washed with warm water and hand soap so unlike other brands of screen protectors, you can actually re-use the ClearTouch screen protector. Many customers have reported over a year of daily use on one sheet of ClearTouch!

The ClearTouch was originally designed specifically to allow full access to a touch screen as well as hand-writing recognition enhancement. Over the years, we’ve also developed a number of ClearTouch models with multiple pieces for the device body protection to accommodate devices with glossy, easily scratched device body surface. The ClearTouch products for iPod nano 1G and BlackBerry 8800 are examples of ClearTouch models that offer multiple pieces body protection.

Both ClearTouch Anti-Glare and ClearTouch Crystal screen protectors are designed to be washable and re-applicable. The ClearTouch material is durable and scratch-resistant, allowing it to outlast disposable screen protectors by a large enough margin that you should find using the ClearTouch to save you money in the long run.

The ClearTouch Crystal is 99% visually transparent - it allows light through like glass. With ClearTouch Crystal, you can enjoy the screen protection without compromising the visual clarity of your screen – you’ll forget that you have a screen protector on!

ClearTouch Anti-Glare, the screen protector with the perfect blend of anti-glare and optical clarity. The ClearTouch Anti-Glare screen protector is designed for users who require maximum screen readability under sunlight and various outdoor lighting conditions. Packed with screen enhancing features with its micro-texturized surface, the ClearTouch Anti-Glare is dust-repelling, anti-finger prints and even comes with hand writing recognition enhancement.

Do you have a ClearTouch for my device? We offer ClearTouch products for a large number of devices. To find a compatible model for your device, please type in your device name in the ClearTouch EasyFinder:

For ClearTouch Anti-Glare: http://www.boxwave.com/products/cleartouch/index.htm
For ClearTouch Crystal: http://www.boxwave.com/products/cleartouchcrystal/index.htm

If you cannot locate a ClearTouch for your device, you may place a New Product Request as this will allow us to notify you once that specific model of ClearTouch becomes available: http://www.boxwave.com/community/request/index.htm

Or, if you know the specific dimensions or measurements for your screen, you can send that information to our customer advocate group and we can determine if there is an existing model that may work for you.

Every ClearTouch model we offer is designed specifically for that particular handheld device. As long as you order the correct ClearTouch model, it should fit your device perfectly without being modified in any way.

Each single-pack ClearTouch includes one sheet of ClearTouch, one micro-fiber cleaning cloth and one ClearTouch Applicator. If your ClearTouch model is one of the few that offers device body protection, it may include multiple pieces of ClearTouch but they are to be used in one single application.

Since ClearTouch is designed to be washable and reusable, it outlasts most other brands of screen protector. We have had many customers reporting over a year of daily use on one single sheet of ClearTouch on their device.

You may combine ClearTouch Anti-Glare and Crystal in the same 3-pack deal if they are for the same device. You can NOT combine ClearTouch in the same 3-pack deal if they are not all for the same device. To make this change to your order, please enter your request in the SPECIAL INSTRUCTION space when placing your order. For example, you can enter “please send 2 Anti-Glares and 1 Crystal for the 3-pack” in the special instruction space.

Please use the pulling tabs on the corner of the ClearTouch to remove the backing sheets attached. Do NOT remove the pulling tab by itself. If you accidentally peeled off the pulling tabs with the backing sheets still intact, you can try attaching a piece of scotch tape onto the backing sheet to pull it off.

Another trick is to use a piece of paper or transparency film to separate the layers between the backing sheets and the ClearTouch from one of the corners.

The best way to clean the ClearTouch is rinse it under warm water and use a mild soap (not dish detergent, hand soap is fine). Once you're finished rinsing it, you want to go to place that is as dust-free as possible and dry the ClearTouch by flapping it up and down in your hand, like an old Polaroid photograph. You never want to leave the sticky side of the ClearTouch out for a prolonged period of time because it will catch unwanted dust.

Once most of the water is off (a few specs of water here and there is OK), you can apply the ClearTouch to your device

You may remove any additional dust particles with a piece of scotch tape. Simply use the tape to "un-stick" the debris.

When applying the ClearTouch, start with one of the edges on your device screen. Apply one side of the ClearTouch to the screen, and slowly allow the ClearTouch to adhere, pushing out bubbles that form as you go. We recommend that you use a lint free cloth to push out any bubbles.

First, please take a look at your invoice/packing list and you should see something like this:

ClearTouch Anti-Glare, Motorola Q
SKU: bw-1-869-0
ITEM: BWCT-MQ

The “ITEM” number should match the product label located on your ClearTouch packaging. If the label and the item number do not match, then you’ve probably received an incorrect model. Please provide this information including the actual item number on the label to customer service to request a replacement.

If the item number matches your packaging label, then you have received the correct model. Please first try fitting the ClearTouch onto your device screen – sometimes the ClearTouch can look smaller than its actual size by itself. You do not have to remove the backing sheet(s) to try the fitment as the backing sheets are sized exactly the same as the actual ClearTouch.

After fitting the ClearTouch on your device, if you find the ClearTouch to be smaller than your screen, please take into consideration that most ClearTouch should have a 0.5 mm gap around the perimeter when centered on the screen. This is the designed gap as we found that when the ClearTouch covers a screen entirely and seamlessly, it can be extremely difficult to remove the ClearTouch for cleaning.

If you feel as though the ClearTouch is too small and the gaps around it actually affects the functionality of your screen, please contact customer service with a measurement of the gap; and if possible, a picture with focus on the ClearTouch fitting on your screen so that we can determine if you’ve receive a defective or mis-cut ClearTouch.

In the event that the ClearTouch is too large for your screen, please also contact customer service with a measurement of the overlapping part; and if possible, a picture with focus on the ClearTouch fitting on your screen so that we can determine if you’ve received a defective or mis-cut ClearTouch.

Please note to NEVER modify your ClearTouch to fit your device if you intend to receive any replacement or refund. The return policy and warranty is automatically voided for modified products.

The Desktop Cradle is designed for bare devices so we cannot guarantee the compatibility of your case and the Desktop Cradle.

The Desktop Cradle is designed for bare devices with a standard battery so we cannot guarantee the compatibility of your device with an extended battery installed. For some models, we do offer a spare battery charger option. If you have a Desktop Cradle with Spare Battery Charger, you would be able to charge the extended battery in the spare battery charger space but not with the battery inside of the device.

For some models, we do offer a spare battery charger option. If you have a Desktop Cradle with Spare Battery Charger, you would be able to charge the extended battery in the spare battery charger space but not with the battery inside of the device via AC. The USB power alone would not be able to charge both the spare battery and your device.

The blue LED light comes on as soon as the Desktop Cradle is plugged into a power source (USB or AC). This means that there is power going through the Desktop Cradle. You may see amber light flashes once the Desktop Cradle starts charging your device. This flash should stop once your device is fully charged.

First, please make sure that the Desktop Cradle is properly connected to a power source (try both USB and AC). If the setting of the Desktop Cradle is correct, make sure that your device is able to charge through your OEM charger – this will eliminate your device setting as a factor.

After these steps, you should be able to figure out whether or not your Desktop Cradle is defective or malfunctioning. When contacting customer service, please specify that you’ve already went through these steps so we can speed up the process of replacement or return.

The Holster Clip is designed for bare devices so we cannot guarantee the compatibility of your case and the Holster Clip.

The Holster Clip is designed for bare devices with a standard battery so we cannot guarantee the compatibility of your device with an extended battery installed. If the Holster Clip for your specific device has a face-in design (so that your device screen will face inside while the back of the device face the opening of the Holster Clip) – it is most likely that your device will fit your device with an extended battery.

Listed below are some examples of devices that use the 2.5mm jack miniBuds:

• Audiovox SMT5600
• i-Mate JAM
• i-Mate SP3/SP3i
• Treo 600
• Treo 650
• Most Cellphones

Listed below are some examples of devices that use the 3.5mm jack miniBuds:

• Apple iPod
• Creative Zen Micro
• Dell Axim
• HP iPAQ
• iRiver
• Nintendo DS
• Palm LifeDrive
• Palm Tungsten T3/T5
• Sony PSP
• Most MP3 players

Special miniBuds with 2.5mm 4C jack are compatible with the following handhelds:

• AT&T SX66 Pocket PC Phone
• Audiovox PPC-6600
• Audiovox PPC-6601
• Audiovox PPC-6700
• Audiovox XV6600
• Cingular SX66 Pocket PC Phone
• O2 XDA IIs
• Samsung i730
• Samsung SPH-4300
• Siemens SX66 Pocket PC Phone
• Sprint Audiovox 6600
• Sprint Audiovox 6601
• Sprint Audiovox 6700
• T-Mobile MDA III
• Verizon Audiovox XV6600

No, the AC plug adapters for other countries are designed to convert ONLY the difference on the pin out of your device plug. These adapters cannot convert the voltage difference between countries for your device.

Have you ever experienced times when you needed a pen and wished you had one handy? The Styra is designed to fit in your handheld's built-in stylus holder, so you'll always have a pen prepared and never have to worry about forgetting one! For some models, the Styra also includes an important reset tool that is especially useful for those times when your device needs to be reset.

Durable and custom molded to each handheld, Styra is a stylus that provides you with additional conveniences that are essential for the real world. Get more usability from your handheld with Styra, the stylus upgrade!

The Styra combines a stylus tip and a ballpoint pen on the other end. Some models even come with a reset tool.

The Replacement Stylus is simply an inexpensive replacement solution to your OEM stylus (the stylus that comes with your device purchase).

First time taking off the pen cap for your Styra ballpoint pen can be tricky. Instead of screwing the cap off, try pulling it straight out. If the cap is too tight to pull off by hand, try using a pair of pliers.

Depending on the model of Styra you have, the location of the reset tool may vary. Please see the packaging of your Styra as well as the product page for that particular model for more information. There are generally two ways to access the reset tool for your Styra:

1. You should be able to screw the stylus tip off for the reset tool to be revealed.

2. If the stylus tip is small enough to fit in the reset point, there would be no separate reset tool on that model of Styra.

The OmniPen Pro includes a generic stylus tip that works on most touch screens. However, the OmniPen Pro is a regular size pen that does NOT fit into your built-in stylus holder.

Certain types of touch screens are found to be incompatible with the generic stylus tip such as the Apple iPhone. Please verify the compatibility of your touch screen and the OmniPen Pro stylus tip before placing an order.

Here is a link to the Styra - Ballpoint Pen Refill Easy Finder: http://www.boxwave.com/products/bundles/styraballpointpenrefill/index.htm

Here is a link to the OmniPen Pro Refills Easy Finder: http://www.boxwave.com/products/bundles/omnipenrefill/index.htm

To change the refill for the Styra, first screw off the black reset pin, then push in the tip of the ballpoint pen, and the refill should slide off from the Styra and you will be able to change to a new one.

To install the OmniPen Pro refills, just screw the pen tip end of the OmniPen Pro off, and it should reveal the stylus tip and the ballpoint pen tip. You should then be able to pull the ballpoint pen tip off and insert the refill back to the white plastic slot.

To determine the compatibility of your device with certain travel chargers, please check out the product page for your device. All travel chargers listed under any specific device product page are compatible. To find the product page for your device, please go to http://www.boxwave.com and type in your device name and model in the search device space on the top right corner of our home page and then click “GO.”

Please note that all our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

We offer a number of travel chargers for your different needs. Here are some recommendations we offer for each of our travel chargers:

VersaCharger PRO The VersaCharger PRO is designed with both AC and DC plugs in one slim and portable adapter. It requires a separate USB cable (miniSync or DirectSync). It’s perfect for people who travel often as it can be used in a hotel room, a car, and an airplane (with an Airplane Charging Converter). The VersaCharger PRO is adapted to 100V to 240V AC worldwide so you can use it in virtually any country with an appropriate plug converter.

Wall Charger The Wall Charger is a perfect solution if you would like to leave a back-up charging unit in your office or your home. The Wall Charger is lightweight and inexpensive. It requires a separate USB cable (miniSync or DirectSync).

Car Charger The standard Car Charger is designed to be the ideal mobile charging solution for your device. The Car Charger is light and takes up very little room in your car. It can be left in your car to charge your device while you’re on the go. It requires a separate USB cable (miniSync or DirectSync).

Car Charger (High Current Output) The Car Charger (High Current Output) is designed to provide up to 1amp to your device (whereas the standard Car Charger provides up to 0.5amp). If you have a power-hungry unit (i.e. Dell Axim devices), the Car Charger (High Current Output) will give it all the power it needs while you’re on the go. It requires a separate USB cable (miniSync or DirectSync).

Battery Adapter PRO The Battery Adapter PRO is designed to be an emergency charger for your device. If you are going on a trip where AC or DC power are not readily available, the Battery Adapter PRO can charge your device up to five cycles using just four AA batteries (alkaline or rechargeable). The Battery Adapter PRO also includes a LED flash light which would be perfect for a camping trip. It requires a separate USB cable (miniSync or DirectSync).

Wall Charger Direct/Car Charger Direct The Wall Charger Direct and Car Charger Direct come with a charger cable directly connected to your device. You will not need a separate cable for these two charger options. These two products are perhaps the simplest solutions to your charging needs.

Desktop Cradle The Desktop Cradle is perfect for your office or home. You can leave the device charging and synching while being able to view the device screen conveniently at the same time. Some models also come with a spare battery charging option so that you can charge your device plus a spare battery at the same time while connected to the AC.

NOTE: Before making a purchase, please make sure that the charger you’d like is actually compatible with your device. To determine the compatibility of your device with certain travel chargers, please check out the product page for your device. All travel chargers listed under any specific device product page are compatible. To find the product page for your device, please go to http://www.boxwave.com
and type in your device name and model in the search device space on the top right corner of our home page and then click “GO.”

All our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

To determine the compatibility of your device with certain travel chargers, please check out the product page for your device. All travel chargers listed under any specific device product page are compatible. To find the product page for your device, please go to http://www.boxwave.com and type in your device name and model in the search device space on the top right corner of our home page and then click “GO.”

Please review the product description for the technical specification of the travel charger you’re interested in. There are slight differences in the amperage and voltage output of each type of travel charger.

The charging rate of the BoxWave travel charger is usually comparable to your OEM charger. Depending on the usage of your device, the charging rate may vary. If you’re using your device while charging it, the charging rate would be slower than usual; or, if you’re charging an extended battery, it would take longer to charge your device in full.

You can also review the amperage difference between the travel charger and your OEM charger to determine how the two match up in terms of charging rate. If your OEM charger outputs 1amp and the BoxWave travel charger of your choice outputs 0.5amp then it would be safe to assume that it may take up to 2 times longer to charge up your device with the BoxWave travel charger.

First, you need to make sure the USB cable you’re using is compatible with the BoxWave travel charger. All of our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

If you do have either a miniSync or DirectSync, please try connecting the miniSync/DirectSync directly to your computer USB port to charge your device to eliminate the miniSync or DirectSync as a factor. You should then also try charging your device with the OEM cable or cradle (the cable or cradle that came with your device purchase) to eliminate the device setting as a factor. If the miniSync/DirectSync and the OEM charger both worked just fine, the travel charger may be the issue. However, this may NOT be true for devices that are just incompatible with our travel chargers. If you have a miniSync set (or a DirectSync set), please make sure that you’re using the correct cable to charge. Please refer to the FAQ question “Why are there two cables in my miniSync/DirectSync order?” for more information.

For Battery Adapter PRO, you will also need to make sure that all four batteries are brand new and fresh or, in the case of rechargeable batteries, they are fully charged in order for the Battery Adapter PRO to function properly.

After these steps, you should be able to figure out whether or not your travel charger is defective or malfunctioning. When contacting customer service, please specify that you’ve already gone through these steps so we can speed up the process of replacement or return.

The Car Charger and Car Charger (High Current Output) have the same functionality as far as a great solution in your car. The standard Car Charger provides up to 0.5amp output which satisfies most handheld devices. The Car Charger (High Current Output) on the other hand, provides up to 1amp which gives an extra boost to its charging rate for certain devices that can accept up to 1amp for its power source.

In most cases, you would be able to use your device while it is being charged. However, if your device battery level is already at a critical low, we recommend that you do not use the device until it is charged to a safe level. Also, if you have a power hungry device, using the device while it is being charged can significantly slow down the charging rate.

You can use regular AA alkaline or Li-ion rechargeable batteries. You need to make sure that all four are brand new and fresh batteries or, in the case of rechargeable batteries, fully charged in order for the Battery Adapter PRO to function properly.

First, you need to make sure that the USB cable you’re using is compatible with the BoxWave travel charger. All of our USB travel chargers are designed to work with a compatible miniSync or DirectSync. Although your OEM USB cable may be compatible, we cannot guarantee the compatibility of your cable outside of the tested miniSync and DirectSync for our travel chargers.

If you do have either a miniSync or DirectSync, please try connecting the miniSync/DirectSync directly to your computer USB port to charge your device to eliminate the miniSync or DirectSync as a factor. You should then also try charging your device with the OEM cable or cradle (the cable or cradle that came with your device purchase) to eliminate the device setting as a factor. If the miniSync/DirectSync and the OEM charger both worked just fine, the travel charger may be the issue. However, this may NOT be true for devices that are just incompatible with our travel chargers. If you have a miniSync set (or a DirectSync set), please make sure that you’re using the correct cable to charge. Please refer to the FAQ question “Why are there two cables in my miniSync/DirectSync order?” for more information.

For Battery Adapter PRO, you will also need to make sure that all four batteries are brand new and fresh or, in the case of rechargeable batteries, fully charged in order for the Battery Adapter PRO to function properly.

After these steps, you should be able to figure out whether or not your travel charger is defective or malfunctioning. When contacting customer service, please specify that you’ve already gone through these steps so we can speed up the process of replacement or return. If the warranty period has expired for your purchase, you would not be eligible for a replacement.

The InstaSync and InstaSync Pro are designed to work with Palm OS. Here is the operating system requirement:

InstaSync - Palm OS v4.0 or later. (Not compatible with Handspring Treo 600/650 and Samsung i500); 36KB of free Palm memory

InstaSync PRO - Palm OS v4.0 or later; 36KB of free Palm memory
* Note: Automatic HotSync feature is not available for Treo 650 devices.

You can download the trial version of InstaSync Pro or the trial version of InstaSync.

InstaSync http://dyn.boxwave.com/software/softdown.cfm?downloadid=3
InstaSync: http://dyn.boxwave.com/software/softdown.cfm?downloadid=1

Your HotSync ID is what appears on the top right corner when you run HotSync. It is probably your name, but it may be a number if you have a company issued unit.

Your registration code is sent to your email address after your purchase is completed. Please check your email spam filter if you did not receive an email from us. If you’ve lost your registration code, please contact customer service with your order number and HotSync ID so we may assist you in receiving a new one. Your HotSync ID is what appears on the top right corner when you run HotSync. It is probably your name, but it may be a number if you have a company issued unit.

Although the shape of the mini USB connector head may look different than your device, please try to plug in the cable to your HTC device. HTC uses an Extended USB or ExtUSB for most of their newer phones. We have done in-house testing on our cable and assure you that it will work. You can read about mini USB's fitting into the ExtUSB ports here: http://www.fuzemobility.com/?p=519

Below is a sample list of HTC phones that utilize the ExtUSB that utilize the 5-pin mini USB cable:

HTC Blackstone HTC Dream HTC Fuze HTC Galaxy HTC Herman HTC Hero HTC Hurricane HTC Kaiser HTC Magic HTC Magician HTC Max 4G HTC Ozone HTC P4550 HTC P4600 HTC P6500 HTC Raphael 100 HTC Raphael 101 HTC Raphael 800 HTC Robbie HTC S522 HTC S740

HTC S743 HTC Sirius HTC Snap HTC T7272 HTC Tornado HTC Touch 3G HTC Touch Cruise HTC Touch Diamond HTC Touch Diamond 3G HTC Touch Diamond2 HTC Touch HD HTC Touch Pro HTC Touch Pro 3G HTC Touch Pro2 HTC Touch Viva HTC TyTN II HTC Universal HTC XV6175 HTC XV6850 Verizon HTC Ozone

It’s an optical illusion. It just seems small until you actually place it on your screen. Our ClearTouch for the Treo 600 is specifically cut for that model and has been tested to be a perfect fit.

Our connector on the Treo 600 miniSync is designed to have a more snug fit than the manufacture supplied cable. The reason for the design change is because we found the connector on the supplied cable could come disconnected with the latching hooks engaged.

To sync with your miniSync cable, you just run HotSync from your Palm device. The Hotsync icon should be found on the utilities menu, or can be found by sorting category as "All".

After starting the HotSync program, just tap the HotSync logo in the middle of the screen to start the sync.

Our ClearTouch for the Tungsten T covers the entire screen including the part covered by the slide.

The miniSync for the Zire 72 and 31 has a standard USB on one end and a double head on the other for both the sync and charge ports.